Rules for boarding
Things to know before leaving
Follow some simple directions for your trip with Liberty Lines!
You are required to arrive at boarding at least 15 minutes before (60 for international routes) the scheduled time of departure of the vehicle, already equipped with a regular ticket and valid ID; after these terms will not be guaranteed boarding.
Before boarding, you will need to check in with Liberty Lines ground staff. The boarding pass is essential for boarding and can be presented directly from your smartphone. Please note that your travel document is personal, non-transferable, and only valid for the departure indicated on it.
If tickets are presented to another person or not conforming, boarding will be denied and you will have to make a new purchase. No refund will be due for non-compliant certificates.
*In some ports, priority boarding can be requested for families with children under the age of 3.
Liberty Lines, on board its high-speed craft, has set up a dedicated assistance service for people with disabilities or reduced mobility.
The service -free- is available, by reservation, by those who request it.
Specially selected and trained personnel assist in boarding, disembarkation and accommodation on board.
The service request must be received by Customer Care within 48 hours from the date of departure, by contacting the number 0923/022022 or by sending an e-mail to firstname.lastname@example.org
Passengers requesting assistance must report to the port for check-in at least 30 minutes before departure.
ON THE WAY
For safety reasons, it is mandatory to remain seated for the duration of the trip and until the completion of the mooring operations. The bridge is an area accessible only and exclusively to the crew, as well as external areas.
The onboard TVs will transmit the security information. For any further clarification, please do not hesitate to contact our staff.
Luggage can be stored in the appropriate areas and can be recovered during disembarkation.
Upon arrival at your destination, you will be guided in the disembarkation operations by the announcements of the On-Board Command: pay particular attention so that everything takes place in maximum security.
Such announcements, multilingual, will be repeated in each port of call, to indicate the port of arrival. If you have any doubts, do not hesitate to contact our staff.
To consult the general conditions of carriagewe invite you to visit the page https://www.libertylines.it/info-utili/condizioni-di-trasporto/
or alternatively https://www.libertylines.it/info-utili/faq/