Rules for boarding


What you need to know if you’re leaving

Check-in, stay and disembarkation on Liberty Lines vehicles are regulated according to precise rules. To facilitate these operations, follow some simple instructions.


You are required to report to the boarding at least 15 minutes before the scheduled time of departure of the vehicle, already equipped with regular Ticket. Before boarding, it is necessary to carry out the check-in operations carried out by the ground staff Liberty Lines. The boarding pass is essential to get on board, show it and get on board. Remember that your ticket is personal, non-transferable or transferable and is valid only for the departure indicated in it. If tickets are presented in the name of another person, you will be required to pay for a new ticket.


For safety reasons, it is mandatory to remain seated during navigation and until the completion of mooring operations. The bridge is an area accessible only and exclusively to the crew.


Upon arrival at your destination, you will be guided in the landing operation by the announcements of the Ship Command: take special care that everything is carried out in maximum safety.



Passengers with any vehicles on board are required to present themselves with a regular ticket at the place of embarkation, at least 2 hours before the departure of the ship for trip with a duration superior of 4 hours and at least 1 hour before for all the other trips. 2nd paragraph - Rescinded. The boarding and disembarkation of vehicles onboard is to be effectuated by the passenger themselves. The embarkation and disembarking operations are to be carried out according to the order and criteria established by the Command on board. The boarding of a vehicle is subject to the carrying out of the voyage, along with the needs of the ship and to any other requirement connected with the navigability of the ship and the safety of navigation. This is all at the unquestionable discretion of the Command as foreseen by the relevant rules, even in the case in which the passenger and the Company has entered into a contract regarding the "reservation of space" (booking). Boarding, the time onboard and disembarkation of passengers and vehicles are governed by the rules of law, the provisions of the ship's Command in relation to particular situations and the following provisions: Except as provided for in the second paragraph of Article 192 of the Maritime Code, boarding of passengers manifestly affected by serious illnesses or, in any event, being dangerous for the safety of navigation and for the safety of persons aboard, is conditional by the authorisations given by the competent Health Authorities; Even if there is no danger to the safety of navigation and the safety of persons aboard, the boarding of passengers who are manifestly in physical condition so as to advise against travelling by sea, is subject to obtaining medical certification authorising the effectuation of the journey, in the interest of the passengers themselves; Passengers in a state of evident agitation or in an obvious and bothersome state of drunkenness will not be permitted to board; For maritime transport, due to the particularity of the means of transport, it is compulsory to use vehicles that are efficient in all respects, especially with regard to the braking, rolling, suspension and, where provided, lashing; it is compulsory to arrive at the vehicle loading area with the load arranged and mounted on the vehicles themselves with the diligence and prerequisites required by the type of goods and the characteristics of the vehicle, all according to suitable criteria for sea transport; The following is compulsory for the drivers of the vehicles - to engage a low gear and to enable the hand brake; - to remove the keys from the dashboard and turn off any electrical equipment; - to switch off the alarm system; - for campervans and caravans, to engage all gas shut-off valves and disconnect the electrical equipment; - the state in which the vehicle is left must comply with the procedures outlined by the Maritime Authority. It is mandatory to declare to the Command onboard, prior to embarkation, the transportation of any vehicles fuelled with LPG/methane or other gases. The transport of refrigerated vehicles is subject to the regulations of the RINA (Italian Naval Registry), as well as to the regulatory rules issued by the relevant authority, being norms prohibiting the onboard use of the energy sources of the vehicles themselves. The company reserves, upon the request of the passenger with a vehicle onboard, and within the capacity of the ship, to provide electrical power onboard, provided that the vehicle is equipped with a special explosion-proof gauge. In the case of onboard electrical power supply, any eventual interruption to the supply of such energy by the ship for any reason or cause, with no exclusion or exception, or changes in voltage shall not result in the liability of the Command and, for this, of the Company, with the passenger acknowledging that connection with the onboard supply is at their own risk and, under their responsibility, also with regards to third parties. The power supply may also be suspended by the onboard Command in the event that the engine of the refrigerated vehicle does not prove, in the opinion of the Command, to be functioning properly and does not provide suitable safety guarantees for the cargo and ship. For the sake of their own safety, passengers are required to comply with the security provisions provided by means of signposts, audio messages, as well as what is directly communicated by the onboard staff

Article 15 - Passenger refusal - Failure to depart and interruption to the passenger's journey - Refund


Renouncing of the trip must be communicated to the passenger via the following means: Up to two hours prior to departure, via email at the following email address: at any of the Travel Agents authorised by the Company, at the ticket desks, or at the port ticket offices; Up to 30 minutes before departure, at the ticket office of the embarkation point. In this case, the contract is dissolved and the passenger is entitled to a refund of the ticket with the application of the penalties determined in the following percentages: 10% for cancellations up to the day before departure, 25% for cancellations on the day of departure and up to 30 minutes before the same. Booking fees are never refundable. The eventual possibility of communicating such renouncement also to subjects other than those indicated above will be disclosed in illustrative material distributed by the Company. The right to reimbursement for a trip cancelled under the terms indicated above is required, in any case, six months from the date of departure indicated on the ticket. No refunds are due for travel not cancelled within the terms indicated above. If the passenger is forced to interrupt their trip due to a cause for which they are not responsible, the passage price is due in proportion to the utilised part of the journey. If the journey is interrupted by the passenger, the Company is not required to refund the difference in the travel price for the unused portion (Article 406 of the Maritime Code).