Handling of Complaints


Handling of Complaints

If you wish to lodge a complaint:
- fill in the Complaint form MODULO RECLAMI presente QUI;
– contattare Liberty Lines S.p.A al numero 0923 022 022;
– formularlo per iscritto e indirizzarlo a

Liberty Lines S.p.A
Via G. Serraino Vulpitta, n.5
CAP 91100 Trapani”

Passengers must lodge a complaint within two months from the date on which the service was provided or should have been provided. Within one month of receiving the complaint the company must notify the passenger that the claim has been accepted, rejected or is still under investigation.


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