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Search among the most asked questions.
- Which Islands does Liberty Lines connect?
- Which kind of hydrofoil is used for the navigation?
Where and how you can buy the ticket
- How can I buy the ticket?
- What are the advantages of online purchase?
- The purchase online is safe?
- What does the price of the ticket include?
- How can i buy a group tickets?
Refund and change ticket
- How can I request the refund?
- Which refunds are issued in case of delay?
- It is possible to change boarding port or destination?
- Is it possible to change the name of departing passengers?
- If I can’t travel and I have already bought the ticket, how I can cancel it?
- If the trip is cancelled due to bad weather conditions what I must do?
Support and claims
- How can I make a complaint about Liberty Lines service?
- How early should I arrive at the port?
- If I arrive late at the port and the vessel has just left, what will happen?
- What is a connection (“Coincidenza”)? Does it mean I have to change vessel? Is the other vessel moored at the same pier as the one I am arriving in?
- Is it possible to stand up during the journey? Can I ask to visit the bridge?
- Are there discount for children?
- Is safe for pregnant woman travel?
- Is allowed bring pets on board?
- Is allowed carry many pieces of luggage?
- Is it possible to board bicycles?
- Is allowed transport bulky objects (ex. pictures, television, etc)?
On line purchase - Booking On line
- How can I sign in on the liberty lines website?
- How can I set a new password?
- How can I purchase on line?
- How can I make sure that my reservation is confirmed?
- What can I do if I don’t receive the confirmation email?
- I paid my trip but I didn’t receive the e-ticket. what I have to do?
- Is it necessary to insert all passengers name's during the procedure of booking on line?
- When filling in the “name” fields an error message appears, what are the causes?
- There is an error in the personal date that I have inserted. how can I do?
- Can I book for a group on the website?
- Can I cancel my reservation through the customer area?
- Can I change my trip through “Customer area”?
- Where can I find my tickets?
- How can I find my trips if I have bought through an agency or tour operator?
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