Carta dei servizi e risultati Customer satisfaction 2021

Charter for mobility

Liberty Lines S.p.A. is proud to publish its 2017 Service Charter, a document that describes the activities and services offered by the company and outlines its objectives in terms of quality, with a view to continuous improvement. The Service Charter constitutes a major commitment to the company’s customers to ensure implementation under the best possible conditions of mobility rights as enshrined in law. Liberty Lines S.p.A considers the Charter to be a stimulus to persevere in improving the quality of the services offered to customers by respecting the underlying principles. It is also the result of the company’s focus on quality which led to it obtaining the UNI EN ISO 9001:2008 certification.