Ticket refunds, if purchased in cash, can be made from all Social Ticket Offices; all payments made by credit/debit or debit cards, including E-Tickets purchased online, will be refunded upon written request to rimborsi@libertylines.it
The e-tickets bought by Agencies or Tour Operator could be refunded by Agencies.

The refund is issued based on the art.19 of the EU Regulation n.1177/2010.
The request must be sent to relazioniclientela@libertylines.it

No, it isn’t possible to change the tickets with new route.
Within 2 hours before the time departure, the passenger could request the refund with the penalty established.

No, it isn’t possible. It is necessary to cancel the ticket bought with a penalty and to buy a new ticket.
Liberty Lines will refund the invalid ticket net of penalties.

The travel renounce could be communicated:
• Until 2 hours before the departure through Call Center or at our departure ticket office.
• Until 30 minutes before the departure at our departure ticket office.
In case of the cancellation of the trip the Company will retain:
• 10% until 24 hours before the departure
• 25% within 24 hours and until 30 minutes before the departure
If the passenger doesn’t request the cancellation until 2 hours before the departure, the refund isn’t granted.

In case of cancellation of the trip due to bad weather conditions, the passengers can choose between 2 options: - Total refund of the ticket; - To leave on another day
The passenger who has bought on line, by Agencies or Call Center could be informed by messages, by email or by phone if the Call Center receive updates in advance.