Refund and change ticket

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How can I request the refund?

The ticket bought in cash could be refunded by all Liberty Lines ticket offices; the refund of credit card payments, also e-tickets on line, could be requested by email to rimborsi@libertylines.it.
The e-tickets bought by Agencies or Tour Operator could be refunded by Agencies.

Which refunds are issued in case of delay?

The refund is issued based on the art.19 of the EU Regulation n.1177/2010.
The request must be sent to relazioniclientela@libertylines.it

It is possible to change boarding port or destination?

No, it isn’t possible to change the tickets with new route.
Within 2 hours before the time departure, the passenger could request the refund with the penalty established.

Is it possible to change the name of departing passengers?

No, it isn’t possible. It is necessary to cancel the ticket bought with a penalty and to buy a new ticket.
Liberty Lines rimborserà al netto delle penali il biglietto non valido.

If I can’t travel and I have already bought the ticket, how I can cancel it?

The travel renounce could be communicated:
• Until 2 hours before the departure through Call Center or at our departure ticket office.
• Until 30 minutes before the departure at our departure ticket office.
In case of the cancellation of the trip the Company will retain:
• 10% until 24 hours before the departure
• 25% within 24 hours and until 30 minutes before the departure
If the passenger doesn’t request the cancellation until 2 hours before the departure, the refund isn’t granted.

If the trip is cancelled due to bad weather conditions what I must do?

In case of cancellation of the trip due to bad weather conditions, the passengers can choose between 2 options: - Total refund of the ticket; - To leave on another day
The passenger who has bought on line, by Agencies or Call Center could be informed by messages, by email or by phone if the Call Center receive updates in advance.

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Send an email to callcenter@libertylines.it