On line purchase - Booking On line

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How can I sign in on the liberty lines website?

In order to create an account you can follow these instructions:
To create an account on Liberty Lines follow these instructions:
- From the home page click on the button “register”
- Fill in the appropriate fields with your personal data. Make sure your email address and mobile number is correct in order to receive your account activation code
- After filling in all fields click on “register”.
- This will open a confirmation box pop -up. Click on “ Ok”.
- After having successfully registered you will receive an e-mail with a link to activate your account. Click on it.
- Immediately after clicking on the activation link a new pop-up window will appear that confirm the account activation. Click on “ Ok”.
- Once confirmed, you will be directed to the login page. At this point you can log in by entering your email address and password.
- Confirm phone, you will now receive a 6-digit Pin number via SMS to complete your registration. You created an account on Liberty Lines.
You created an account on Liberty Lines.

How can I set a new password?

When the screen opens to log in to your account, select "Forgotten password" to change your password.

How can I purchase on line?

Access your reserved area on booking.libertylines.it and proceed independently

How can I make sure that my reservation is confirmed?

In the last phase of purchase, after the payment you will receive a confirmation e-mail with a PDF attached ( e-ticket) to be shown to the dock for make the check in.

What can I do if I don’t receive the confirmation email?

Is possible that the confirmation email is in your spam box.
If you have not received your purchase confirmation email, and it is not possible to recover your booking through the My Reservations section, you will need to get in touch with us through our Customer Care (+39 0923 022 022)

I paid my trip but I didn’t receive the e-ticket. what I have to do?

It can happen that, especially in high season, synchronization with banking systems generates an error and for this reason the e-ticket is not issued and sent. In these cases, please contact Customer Care.

Is it necessary to insert all passengers name's during the procedure of booking on line?

Yes, It is necessary to fill in all the fields related to the data of the participants (name, surname, date of birth, nationality, email and mobile phone)
For international routes additional fields will be required such as the data of the document valid for expatriation.

When filling in the “name” fields an error message appears, what are the causes?

The problem can be the accent or the apostrophe. It’s not allowed the use of accent or apostrophe in the names.
Remember to fill in all fields

There is an error in the personal date that I have inserted. how can I do?

You can contact our Customer Care that is at your disposal every day from 08:30 to 19:30;

Can I book for a group on the website?

No, Liberty lines allows you to buy up to a maximum of 10 passengers; Over 10 pax you will need to send a request to callcenter@libertylines.it;
For groups over 25 pax you can also take advantage of a special rate by contacting our Group Office by sending an email to gruppi@libertylines.it

Can I cancel my reservation through the customer area?

Yes! You can do this under "My tickets" by selecting "Cancel trip" on the ticket to be cancelled or alternatively by filling in the form https://www.libertylines.it/info-utili/richiedi-il-tuo-rimborso/ within 30 minutes from the departure time indicated on the ticket, By paying the penalties provided for in our Rules.
For further information please consult https://www.libertylines.it/faq/rimborsi-e-cambi-biglietto/

Can I change the time/date of my trip through the Customer area?

Yes! You can do this under "My tickets" by selecting "Change trip" on the ticket to be changed, you can change the date, time or both.
No changes can be made after the departure time.

Where can I find my tickets?

If you are a registered user, and you have completed the purchase on your reserved area, you can go to the "MY TRIPS" page to view all the reservations you have made.

How can I find my trips if I have bought through an agency or tour operator?

If you have completed the booking on a website outside LIBERTY LINES or if you have booked directly on the website of a Tour Operator, we recommend that you contact directly the agency or company with which you have booked.

Didn't find what you were looking for?

Send an email to callcenter@libertylines.it