Frequently Asked Questions

The passenger is required to show up at least 15 minutes before the departure time, already equipped with a regular ticket.
For INTERNATIONAL connections, Passengers must report to boarding at least 45 minutes beforehand to complete border and check-in formalities.
Beyond these terms the right to embarkation is not guaranteed.

After the departure, the ticket is not refundable.
Please contact our Customer Care within 30 minutes before departure to make a change of departure by paying any supplements and/or supplements:

• 5% surcharge if exchange is requested within 24h of departure
• – additional 12% if requested after 24h and within half an hour before departure.

The stop over is the stop for doing passengers landing and boarding operations. Is possible that during the trip there are more stop over but the passenger mustn’t leave his seat until the port of arrival.
The routes with transshipment require that the passenger change hydrofoil with a possible shift toward to an other boarding dock ( in close proximity).

Timetables, fares and travel conditions are subject to change, even without prior notice, for reasons not attributable to the Company and/or force majeure and/or justified reasons.
Passengers in possession of a Ticket/e-ticket issued prior to the day of departure are, therefore, required to check (by contacting the Company’s Customer Care, at least the day before departure) that there have been no changes to the transport service indicated in the Ticket.
If you have registered your phone number or email address at the time of purchase, you will receive notice of any travel changes.

No, for security’s sake you are required to remain seated during the navigation until the mooring operation. The command deck is an area accessible only and exclusively to the crew.

INFANTS:

• 0/11 months do not occupy seat (infant must be held for the duration of the trip)
• 1/3 years old occupy seat
  (in both cases they travel free)

CHILDREN:

• 4/11 – occupy seat and they will be charged a reduced fare.
• Kids under 12 years must be accompanied by adults.

Before you travel, it is good to consult your gynecologist and inform him about your plans. After a checkup, he will check your health. From the 7th month onwards, you can only embark by presenting a medical certificate issued no more than 7 days before departure. Priority boarding will also be guaranteed.

Our fleet don’t have holds for animals. However, it is possible transport them upon purchase an animals ticket.
Based on the various service contracts that regulate the company’s fares, the price of the ticket per accompanying animal could vary or could be valued at zero euros.
Small pets must be kept in pet carrier or in the cage in case of birds.
The medium and large size animals must have leash and muzzle.
Don’t respect the requirement listed may lead to denial of boarding. The society reserves the right to ask during the boarding the animal health certification and the vaccination record.

Each passenger has the right to carry one piece of hand luggage free of charge.
For additional baggage, a “baggage ticket” can be purchased. The company and the Command on board may at their discretion refuse the embarkation of baggage whose size or weight constitute an impediment to good and correct navigation.

It is allowed to board bikes for the ONLY connection from Trieste to the Istrian Coast and Mali Lošinj and vv.
For all other connections, bicycles, unicycles or similar are NOT allowed on board, except for articulated bicycles*.

*The articulated (folding) bicycles must, however, be without a power supply battery and stored inside a special safety case.

The Liberty Lines fleet are transport means only and exclusively for passenger and they don’t have luggage storage.

The society and the shipmaster may refuse to board objects which are an impediment for a proper navigation.

If the weather conditions do not allow the trip by hydrofoil, the service from Trieste to the Istrian coast and vv. It will be guaranteed by the replacement bus service.
Here are the stops according to the itinerary planned for the day:

• Trieste MoloIV
• Rovigno Rotonda Valdibora
• Lussinpiccolo Ulica Losinjskih brodograditelja 33
• Parenzo Karla Huguesa2
• Pirano Dantejeva Ulica 6

Note: departure/arrival times may vary depending on road traffic.

Children under the age of 12 must be accompanied by adult passengers. For reductions based on age, please refer to the tariff; 15 for international routes and on the lines Palermo-Ustica / Trapani-Pantelleria / Porto Empedocle-Pelagie.

It is necessary to travel with a valid proof of identity, i.e., passport or identity card valid for expatriation. The required residual validity of the passport is ninety (90) days from the expected end date of the stay.