Frequently Asked Questions

We are here to help you! Find answers to your doubts thanks to the FAQ. Alternatively, our customer service is at your disposal.

Baggage transport and lost property

Only one piece of baggage is allowed for free. For additional luggage you will have to pay the “baggage ticket” according to current rates.

No, is not allowed boarding bicycles, unicycles or similar, except folding bicycles.
Articulated (foldable) bicycles must however be without a power supply battery and kept in a special safety case.

On the lines to and from Trieste it is possible to take on one bicycle per person at the rate of € 2.70

The Liberty Lines fleet are transport means only and exclusively for passenger and they don’t have luggage storage.
The society and the shipmaster may refuse to board objects which are an impediment for a proper navigation.


Liberty Lines connects the smaller islands of Sicily (Egadi, Aeolian and Pelagie Islands, Pantelleria, Ustica) and the Istrian Coast from Trieste.
In order to know our destinations you can visit our interactive map on Destinations section.
Sign in our Newsletter If you want an update of our promotions, you can find both section on our website homepage. Entrambe le sezioni sono accessibili dalla home page del nostro sito web.
Both sections are accessible from the home page of our website.

Our fleet is equipped with three types of vessels belonging to the category “High Speed Craft”: hydrofoils, catamarans and monohulls. The type of vessel in service is dictated by the Carrier’s operational requirements.

Where and how you can buy the ticket

• On our website
• At our ticket office situated in the port
• At the Travel Agencies
• Customer Care on +390923022022
• App

By purchasing your ticket online, you no longer have to wait in line at the Ticket Offices at the port of departure, and you can go directly to boarding 15 minutes earlier for domestic routes and 45 minutes earlier for international routes.

Yes! The payment on our website are made on the platform XPAY of Nexi. Xpay guarantees the security of the transactions and the credit card details. Your credit card details are encoded and they aren’t intercepted.
Xpay implements countermeasures in case of suspect activity, such as significant amount payment or many transactions within a limited time. In case of such events, you can choose to receive a notice in order to check banking record or to refuse the transaction automatically.

The price of the ticket includes the fee due for transport including the I.V.A. if due plus any surcharges, taxes and/or port fees and landing fees.
The port charges are established by government bodies responsible for handling of port facilities.
One bagage per person is also included

You can buy tickets for up to 10 people through our web page
If the group is constitued by 25 passengers, you can send an email to or you can contact the number 0923/022022.

To buy online benefiting from the Resident rate, you must obtain the Resident Card
For more info, visit the dedicated page.

Register on our portal as Blue Card and get 10% discount
For more info, visit the dedicated page.

It is possible to request the invoice only at the time of purchase. The same will be delivered to the addresses provided within the 15th of the month following the purchase. If you have any questions about billing, please contact

Refund and change ticket

Ticket refunds can be requested by filling out the appropriate form on the dedicated page.
The e-tickets bought by Agencies or Tour Operator could be refunded by Agencies.

Reimbursement is made in accordance with Article 19 of EU Regulation no. 1177/2010.
The request should be sent to:

No, it isn’t possible to change the tickets with new route.
Within 2 hours before the time departure, the passenger could request the refund with the penalty established.

The travel renounce could be communicated:

  • Up to two hours before departure, at any of the travel agencies licensed by the Company to sell tickets, through Customer Care, or at the ticket counters at the airports;
    In case of the cancellation of the trip the Company will retain:
  • 10% until 24 hours before the departure
  • 25% for passages cancelled more than 24 H and up to two hours before departure.
    If the passenger doesn’t request the cancellation until 2 hours before the departure, the refund isn’t granted.
    In any case, the right to reimbursement of cancelled journeys within the time limits indicated above will expire 6 months from the date of departure indicated on the ticket.

In case of cancellation of departure for reasons not attributable to the Company, the ticket price will be refunded in full. Alternatively, the Passenger may choose to change the day and/or time of departure to the first available trip or request a coupon for future departures valid for one year.
If the weather and sea conditions allow to foresee in advance the cancellation of departure, passengers who have purchased the ticket through the Agency, Website LIBERTYlines or Customer Care and who have left their contact details will be promptly contacted by phone, mail or SMS.
You can stay up to date on the status of departures through our website or our Telegram channels.

If you wish to change the date and/or time of your ticket, please contact our Customer Care no later than two hours before departure to make a departure change by paying any surcharges and/or fare additions:

  • – 5% surcharge if change is requested within 24 hours of departure,
  • 12% surcharge if requested after 24h and within two hours before departure.

Trip information

The passenger is required to show up at least 15 minutes before the departure time, already equipped with a regular ticket.
For INTERNATIONAL connections, Passengers must report to boarding at least 45 minutes beforehand to complete border and check-in formalities.
Beyond these terms the right to embarkation is not guaranteed.

After the departure, the ticket is not refundable.
Please contact our Customer Care within 30 minutes before departure to make a change of departure by paying any supplements and/or supplements:

  • 5% surcharge if exchange is requested within 24h of departure
  • – additional 12% if requested after 24h and within half an hour before departure.

The stop over is the stop for doing passengers landing and boarding operations. Is possible that during the trip there are more stop over but the passenger mustn’t leave his seat until the port of arrival.
The routes with transshipment require that the passenger change hydrofoil with a possible shift toward to an other boarding dock ( in close proximity).

Timetables, fares and travel conditions are subject to change, even without prior notice, for reasons not attributable to the Company and/or force majeure and/or justified reasons.
Passengers in possession of a Ticket/e-ticket issued prior to the day of departure are, therefore, required to check (by contacting the Company’s Customer Care, at least the day before departure) that there have been no changes to the transport service indicated in the Ticket.
If you have registered your phone number or email address at the time of purchase, you will receive notice of any travel changes.

No, for security’s sake you are required to remain seated during the navigation until the mooring operation. The command deck is an area accessible only and exclusively to the crew.


  • 0/11 months do not occupy seat (infant must be held for the duration of the trip)
  • 1/3 years old occupy seat
    (in both cases they travel free)


  • 4/11 – occupy seat and they will be charged a reduced fare.
  • Kids under 12 years must be accompanied by adults.

Before you travel, it is good to consult your gynecologist and inform him about your plans. After a checkup, he will check your health. From the 7th month onwards, you can only embark by presenting a medical certificate issued no more than 7 days before departure. Priority boarding will also be guaranteed.

Our fleet don’t have holds for animals. However, it is possible transport them upon purchase an animals ticket.
Based on the various service contracts that regulate the company’s fares, the price of the ticket per accompanying animal could vary or could be valued at zero euros.
Small pets must be kept in pet carrier or in the cage in case of birds.
The medium and large size animals must have leash and muzzle.
Don’t respect the requirement listed may lead to denial of boarding. The society reserves the right to ask during the boarding the animal health certification and the vaccination record.

Each passenger has the right to carry one piece of hand luggage free of charge.
For additional baggage, a “baggage ticket” can be purchased. The company and the Command on board may at their discretion refuse the embarkation of baggage whose size or weight constitute an impediment to good and correct navigation.

It is allowed to board bikes for the ONLY connection from Trieste to the Istrian Coast and Mali Lošinj and vv.
For all other connections, bicycles, unicycles or similar are NOT allowed on board, except for articulated bicycles*.

*The articulated (folding) bicycles must, however, be without a power supply battery and stored inside a special safety case.

The Liberty Lines fleet are transport means only and exclusively for passenger and they don’t have luggage storage.

The society and the shipmaster may refuse to board objects which are an impediment for a proper navigation.

If the weather conditions do not allow the trip by hydrofoil, the service from Trieste to the Istrian coast and vv. It will be guaranteed by the replacement bus service.
Here are the stops according to the itinerary planned for the day:

  • Trieste MoloIV
  • Rovigno Rotonda Valdibora
  • Lussinpiccolo Ulica Losinjskih brodograditelja 33
  • Parenzo Karla Huguesa2
  • Pirano Dantejeva Ulica 6

Note: departure/arrival times may vary depending on road traffic.

Children under the age of 12 must be accompanied by adult passengers. For reductions based on age, please refer to the tariff; 15 for international routes and on the lines Palermo-Ustica / Trapani-Pantelleria / Porto Empedocle-Pelagie.

It is necessary to travel with a valid proof of identity, i.e., passport or identity card valid for expatriation. The required residual validity of the passport is ninety (90) days from the expected end date of the stay.

On line purchase - Booking On line

In order to create an account you can follow these instructions:

  • From the home page click on the button “register”
  • Fill in the appropriate fields with your personal data. Make sure your email address and mobile number is correct in order to receive your account activation code
  • After filling in all fields click on “register”.
  • This will open a confirmation box pop -up. Click on “ Ok”.
  • After having successfully registered you will receive an e-mail with a link to activate your account. Click on it.
  • Immediately after clicking on the activation link a new pop-up window will appear that confirm the account activation. Click on “ Ok”.
  • Once confirmed, you will be directed to the login page. At this point you can log in by entering your email address and password.
  • Confirm phone, you will now receive a 6-digit Pin number via SMS to complete your registration.
    You created an account on Liberty Lines.

When the screen opens to log in to your account, select “Forgotten password” to change your password.

Log in to your reserved area at and proceed independently,

In the last phase of purchase, after the payment you will receive a confirmation e-mail with a PDF attached ( e-ticket) to be shown to the dock for make the check in.

Is possible that the confirmation email is in your spam box.
If you have not received your purchase confirmation e-mail, and you cannot retrieve your reservation through the My Reservations section, you will need to get in touch with us through our Customer Care (+39 0923 022 022).

It can happen that, especially in high season, synchronization with banking systems generates an error and for this reason the e-ticket is not issued and sent. In these cases, please contact Customer Care.

Yes, It is necessary to fill in all the fields related to the data of the participants (name, surname, date of birth, nationality, email and mobile phone).
For international routes additional fields will be required such as the data of the document valid for expatriation.

The problem can be the accent or the apostrophe. It’s not allowed the use of accent or apostrophe in the names. Remember to fill in all fields!

You can contact our Customer Care which is available to you every day from 8:30 am to 7:30 pm.

No, Libertylines allows you to purchase up to a maximum of 10 passengers; over 10 pax you will have to send a request to
For groups of more than 25 pax you can also take advantage of a discounted rate by contacting our Groups Office by sending an email to

Yes! You will be able to do this from “My Tickets” by selecting “Cancel Travel” on the ticket to be cancelled or alternatively by filling out the form on the specific page within 2 hours of the departure time indicated on the ticket, paying the penalties stipulated in our Regulations.
For more info please see frequently asked questions about refunds and ticket changes.

Yes! You can do this under “My tickets” by selecting “Change trip” on the ticket to be changed, you can change the date, time or both.
No changes can be made after the departure time.

If you are a registered user, and you have completed the purchase on your reserved area, you can go to the “MY TRIPS” page to view all the reservations you have made.

If you have completed the booking on a website outside LIBERTY LINES or if you have booked directly on the website of a Tour Operator, we recommend that you contact directly the agency or company with which you have booked.

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