Quality and safety
In full compliance with the social and economic duties attributed by law, Liberty Lines S.p.a. offers its customers the best quality level of services and high safety standards based on the following factors:
- Safety while travelling
- Passenger and personal property safety;
- Additional services on board;
- Services for travellers with reduced mobility;
- Cleanliness and decor of the vessels;
- Information to the passengers;
- Relational/behavioural aspects of staff in contact with passengers;
- Great quality service at the ticket office/call center;
- Environmental awareness;
Safety on board is guaranteed by the high level of training and formation of the crew, and also by the numerous certification issued after periodic visits made by the Port Authorities and the Italian Naval Register -RINA-. Moreover, in 2015, Liberty Lines S.p.a. obtained the Legality Rating, given by the Italian Competition Authority (AGCM). For further information please refer to the available attachments in this section.
We are pleased to inform our passengers Liberty Lines is committed to the adoption of a clear and formal company policy in compliance with the Safety, Health and Quality at sea and ashore, and has recently obtained two important certifications accredited by RINA recognized by all agencies national and international.
In particular, he obtained the certification EN-ISO 9001/2008 to monitor, understand, improve and meet the needs and expectations of our passengers already adopted by the commercial sector, extending from 26.10.2012 to all safety management activities designed to continually monitor and improve our performance and effectiveness of the control over our unit of the Safety Management System.
And it got later on 20.12.2012 OHSAS 18001/2007 designed to provide a safe working environment on board ships in which we operate by establishing and maintaining appropriate security measures to protect workers and passengers.
All certifications obtained include the design, construction, maintenance and repair of shipyard units Liberty Shipyard.
We are pleased to inform you that Liberty Lines S.p.A. has obtained with the R.I.N.A Service, the certification UNI ISO 37001:2016 Prevention of Corruption, designed to promote an organizational culture inspired by the principles of integrity, compliance and transparency, with the main goal of "zero tolerance". The system allows you to manage the possible risk of corruption and maintain the trust of stakeholders, ensuring that internationally recognised best practices have been implemented.
LIBERTY LINES OBTAINS THE LEGALITY RATING OF THE COMPETITION AND MARKET AUTHORITY AND CONFIRMS ITS QUALITY AND ENTREPRENEURIAL VALUE
Trapani, 21 January 2020 - The Authority Guarantor of Competition and Market has awarded the Liberty Lines Company the legality rating, parameter introduced in Italy in 2012, which "rewards" companies that comply with a number of ethical and legal requirements that place them among the excellences in terms of compliance with the rules in criminal, civil and tax matters and in terms of fair competition.
Liberty Lines is the first company of the city of Trapani and third of the province to have obtained the attribution of the rating of legality, of which, as required by law, "account shall be taken of the granting of finance by public authorities and of access to bank credit".
It is a further confirmation of the entrepreneurial value of the Liberty Lines, company leader in the field of the marine transport for passengers with fast means, than, to the quality of own fleet for number of boats, safety, comfort and ability to honour the commitments made in the field of route management, adds seriousness, competence and compliance with all the parameters that allow to obtain the legality rating.